FAQ

Q: What is included in a One-Day Picnic booking?  

Our One-Day Picnic packages include entry, meals (as per package), and access to common facilities.  

Q: Will I get a private room to rest?  

No, private rooms are not included. You may book one separately at an additional cost (subject to resort availability).  

Q: How will I receive booking confirmation?  

After successful payment, you’ll receive your confirmation voucher via WhatsApp or email within 15–30 minutes during office hours. For bookings outside office hours, vouchers are sent the next morning.  

Q: Can I book a One-Day Picnic on the same day at the resort?  

No, a minimum of 1–2 days advance booking is required.  

Q: Are kids charged separately?  

Yes, child pricing is based on age/height, and varies by resort. Details are mentioned in each package.  

Q: Is outside food or drink allowed?  

No, outside food and beverages are generally not permitted.  

Q: Is parking included?  

Parking availability and charges depend on the resort’s policy.  

Q: Are swimming costumes compulsory?  

Yes, most water parks and resorts require proper swimwear for pool use.

Q: What is the Sightseeing Tour Service?  

If you’ve already booked your flight and hotel, you can book sightseeing tours with us to explore your destination.  

Q: What services are included?  

A private car and professional driver will follow your chosen itinerary. (Note: Drivers are not licensed guides.)  

Q: Can I customize my sightseeing itinerary?  

Yes, customized tours are available. You can either choose from our set itineraries or contact us to design a personalized experience.  

Q: Are tour guides included in sightseeing tour?  

Our sightseeing tours include a professional driver but not a licensed guide. If you require a guide, we can arrange one at an additional cost.  

Q: What if the tour is delayed due to traffic or weather?  

Your driver will adjust the schedule wherever possible, but some attractions may not be covered if delays occur.

Q: What activities can I book?  

You can pre-book activities such as water sports, adventure sports, cruises, bungee jumping, plantation tours, and more.  

Q: Are there age or health restrictions?  

Yes, some activities have age, weight, or medical restrictions for safety. Details are shared before booking.  

Q: Is insurance included?  

For high-risk adventure activities, suppliers may include basic insurance, but we recommend personal travel insurance as well.

Q: Is Pick-Up & Drop-Off only from airports/railway stations?  

No, we also offer hotel-to-hotel and city transfers in select destinations.  

Q: Which destinations are covered?  

We currently offer transfers in Goa, Phuket, Bangkok, Cochin (Kerala), Bangalore (Karnataka), and more.  

Q: When will I receive driver and car details?  

Driver and vehicle details are shared via WhatsApp/email within 24 hours of your pick-up time.  

Q: What if my flight/train is delayed?

Drivers monitor arrival timings. If the delay is within reasonable limits, they will wait or adjust schedules. Additional waiting charges may apply beyond the grace period.  

Q: Can I request a specific vehicle type (SUV, sedan, luxury car)?  

Yes, you can choose your preferred vehicle type while booking, subject to availability.  

Q: Do I need to pay extra for night transfers?  

Yes, some destinations apply night-time surcharges for transfers between 10:00 PM and 6:00 AM. These charges will be displayed before payment.

Q: What is the Entry Tickets Service?  

This service lets you pre-book entry tickets for water parks, adventure parks, cruises, plantations, and other attractions.  

Q: Do I need a printed ticket?  

No, mobile vouchers are accepted at most venues.  

Q: Can I buy tickets directly at the venue instead?  

Yes, but booking online saves time and ensures discounted rates.  

Q: Are there student/senior discounts?  

Some venues offer special rates. Check the ticket details before booking.  

Q: What if the park/attraction is closed due to weather?  

Refund or reschedule options depend on the supplier’s policy. We’ll assist you with the process.

Q: How do I book on 7SeasFly.com?  

Simply select your service, choose a date, make payment, and receive your confirmation voucher.  

Q: Can I pay at the venue instead of online?  

No, full advance payment is required to secure your booking.  

Q: What payment methods do you accept?  

We accept UPI, credit/debit cards, net banking, and wallets.  

Q: Will I get an invoice with my booking?  

Yes, a tax invoice is sent to your registered email.  

Q: Can I make group bookings for more than 10 people?  

Yes, group discounts may be available. Contact our support team for details.

Q: What if I need to cancel my booking?  

Cancellations are subject to the supplier’s terms. Policies are always mentioned on your booking voucher.  

Q: Can I transfer my booking to someone else?  

No, bookings are non-transferable unless specified by the supplier.  

Q: How do I check my refund status?  

Refund updates are shared via email within 7–10 business days of cancellation.  

Q: Can I reschedule instead of cancel?  

Yes, rescheduling is possible subject to supplier approval and availability.

Q: What safety measures are followed at resorts/activities?  

Vendors follow local safety guidelines and provide safety gear where required.  

Q: Who do I contact in case of emergency during my trip?  

Our support team contact details are provided in your booking voucher.  

Q: Is customer support available 24/7?  

Support hours vary by destination, but we provide emergency contact numbers for after-hours assistance.  

Q: Do you provide travel insurance?  

No, travel insurance is not included. We recommend purchasing a personal policy for coverage.

Q: Do I need to carry an ID for entry/booking?  

Yes, a valid government ID (passport, Aadhaar, PAN, driver’s license) is required.  

Q: Can I book for someone else?  

Yes, just ensure traveler details are entered correctly.  

Q: Do prices change based on season?  

Yes, pricing may vary during weekends, holidays, or peak tourist seasons.

Q: What should I carry for a picnic?  

Carry swimwear, sunscreen, towels, extra clothes, and ID proof.  

Q: Are pets allowed?  

Most resorts and activities do not allow pets. Check details before booking.  

Q: Do I need printed vouchers?  

No, e-vouchers on your phone are usually accepted unless otherwise stated.

Q: Will the driver wait if I’m late?  

Drivers wait up to 15–20 minutes. Beyond that, extra charges or no-show may apply.  

Q: Can I request a specific car model?  

Cars are subject to availability, but premium upgrades can be requested at extra cost.

Q: Are there hidden charges?  

No, all inclusions/exclusions are listed before payment.  

Q: Do you offer group/student discounts?  

Yes, depending on resort or supplier policies.  

Q: Are prices same for foreign tourists?  

Some attractions have separate pricing — clearly mentioned in package details.

Q: How early should I book?  

Book at least 2–3 days in advance, especially for weekends/holidays.  

Q: Can I change my booking date?  

Yes, subject to availability and supplier policies. Charges may apply.  

Q: What if my preferred date is sold out?  

You can join our waitlist or pick another date/package.

Q: What if an activity is canceled due to weather?  

You may receive a reschedule or refund, depending on supplier policy.  

Q: What if I miss my transfer due to flight/train delay?  

Inform us early — we’ll try to adjust, subject to supplier approval.  

Q: Do you assist in medical emergencies?  

Basic first-aid is available at most venues. For serious cases, local medical help will be arranged.

Q: Is my payment secure?  

Yes, we use secure, encrypted payment gateways.  

Q: Will my data be shared?  

No, we only share details with service providers for booking confirmation.