Last updated: April 13, 2022
Thank you for shopping at www.7seasfly.com.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Cancellation, Refund & Payment Policy. This Return and Refund Policy has been created with the help of the Cancellation, Refund & Payment Generator.
The following terms are applicable for any products that You purchased with Us.
What are the cancellation policies at 7Seas fly?
How do I cancel/Partial cancellation if I booked at 7seasfly.com?
Cancellation is based upon the cancellation policies of the product that you have booked. We request you to please review the cancellation policies mentioned on the booking voucher sent by info@7seasfly.com. After reviewing the policies if you want to cancel your booking, please send us mail on admin@7seasfly.com.
How do I cancel if I booked with one of the 7Seas fly entry ticket?
In the event of the booking being done directly at one of our suppliers you need to directly talk to the supplier for cancellations. The supplier’s terms and conditions will be applicable in these circumstances.
How much time does the process of refund take at 7Seas fly?
Depending on booking policies mentioned on the booking page your refund will be initiated within 24 hours, the amount will be credited to the same account through which you had paid, It generally takes anywhere between 7-10 business days. This is the standard time frame required by banks and the payment gateway to facilitate the transaction. We appreciate your patience and look forward to serve you.
What are the different modes of payment?
You may use UPI, Credit cards/Debit cards and Internet Banking.
What should I do when payment fails but amount deducted from my account?
Payment usually fails when your bank declines a transaction and same will reflect in your account according to the bank’s policies. If as per your bank transaction the payment is successful and you have received a mail stating payment failure then in this scenario kindly share with us.
I want to reschedule my booking to a different date ?
Sure, We would love to assist you rescheduling your booking to a future date. You can call us on our platform support number that is mentioned on your confirmation voucher sent from info@7seasfly.com so that we can help you rescheduling your booking.
Payment Deducted from Bank but no booking email received
If you identify that while making a transaction on www.7seasfly.com your payment was deducted from bank however you have not received any email from 7Seas fly, please do not worry! It looks like your payment has been deducted from bank however has not reached 7Seas fly yet. In such cases, please wait for approximately 4 working hours for the payment to reflect with 7Seas fly. In case you don’t receive any confirmation please check your payment status via our gateways.
How do I claim a refund if I have opted for a refundable booking?
Refundable booking: If you have opted for a refundable booking, and if you are unable to attend your booking due to unforeseen circumstances and can provide evidence as listed in the Terms and Conditions, you may be entitled to a full refund.
You will need your reference number (Your PNR) to apply for your refund using the form link shared with you over your booking confirmation mail.
When will I receive a refund for my rejected booking?
Please note that you will receive a 100% in the requested mode of refund within 72 working hours.
I am not able to travel due to weather conditions/Govt restrictions.
Any booking rescheduling in event of lockdown imposed by govt/local govt authorities/travel restrictions, the rescheduling is subject to availability and the tariff on the dates to which the booking is rescheduled to is higher, the difference amount shall be payable by the travelers.
Contact Us
If you have any questions about our Cancellation, Refund & Payment Policy, please contact us:
- By email: info@7seasfly.com