Last updated: April 13, 2022.
Thank you for booking at www.7seasfly.com.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on cancellation, refund, and payment. This cancellation, refund, and policy has been created by our team.
The following terms are applicable for any services that you book from us.
What are the cancellation policies at 7 Seas Fly?
How do I cancel or partial cancel if I booked at 7seasfly.com?
Cancellation is based on the cancellation policies of the service that you have booked. We request that you please review the cancellation policies mentioned on the booking voucher sent by info@7seasfly.com. After reviewing the policies, if you want to cancel your booking, please send us a mail at admin@7seasfly.com.
How do I cancel if I booked with one of the 7Seas fly entry tickets?
If you book with us for any of our Vendor/Supplier listed, the supplier’s terms and conditions will apply. Additionally, the supplier’s cancellation policy will be mention in your booking confirmation voucher.
How much time does the process of refunding at 7Seas take?
Depending on the booking policies mentioned on the booking page, your refund will be initiated within 24 hours, and the amount will be credited to the same account through which you had paid. It generally takes anywhere between 7 and 10 business days. This is the standard time frame required by banks and the payment gateway to facilitate the transaction. We appreciate your patience, and we look forward to serving you.
What are the different modes of payment?
You may use UPI, credit cards, debit cards, and Internet banking.
What should I do when payment fails but the amount is deducted from my account?
Payment usually fails when your bank declines a transaction, and the same will reflect in your account according to the bank’s policies. If, as per your bank transaction, the payment is successful and you have received a mail stating payment failure, then in this scenario, kindly share with us.
I want to reschedule my booking for a different date.
Sure, we would love to assist you in rescheduling your booking to a future date. You can call us at the platform support number that is mentioned on your confirmation voucher sent from info@7seasfly.com so that we can help you reschedule your booking.
Payment was deducted from the bank, but no booking email was received.
If you identify that while making a transaction on www.7seasfly.com, your payment was deducted from their bank, but you have not received any email from 7Seas Fly, please do not worry! It looks like your payment has been deducted from the bank, but it has not reached 7Seas yet. In such cases, please wait for approximately 4 working hours for the payment to reflect on the 7Seas fly. If you don’t receive any confirmation, please check your payment status via our gateways.
How do I claim a refund if I have opted for a refundable booking?
Refundable booking: If you have opted for a refundable booking, and if you are unable to attend your booking due to unforeseen circumstances and can provide evidence as listed in the Terms and Conditions, you may be entitled to a full refund.
You will need your reference number (your PNR) to apply for your refund using the form link shared with you in your booking confirmation email.
When will I receive a refund for my rejected booking?
Please note that you will receive a 100% refund in the requested mode within 72 working hours.
I am not able to travel due to weather conditions and government restrictions.
Any booking rescheduling in the event of lockdown imposed by the government, local government authorities, or travel restrictions is subject to availability, and if the tariff on the dates to which the booking is rescheduled is higher, the difference amount shall be payable by the travelers.
Contact Us
If you have any questions about our cancellation, refund, or payment policy, please contact us at:
- By email: info@7seasfly.com
