Cancellation, Refund & Payment Policy

Last Updated: September 05, 2025

Thank you for booking with www.7seasfly.com.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Cancellation, Refund & Payment Policy.

The following terms apply to any services booked through us.

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What are the cancellation policies at 7 Seas Fly?

7SeasFly.com is a booking platform, and cancellation policies are determined by the respective vendor/supplier. Please check the cancellation policy mentioned on your booking voucher.

To proceed with a cancellation, kindly email us at info@7seasfly.com.

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How do I cancel or partially cancel a booking at 7SeasFly.com?

Cancellations are subject to the policy of the service provider. Please review the cancellation terms mentioned in your booking confirmation voucher.

If you wish to cancel after reviewing, please send an email to admin@7seasfly.com with your booking details.

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How do I cancel if I booked entry tickets through 7 Seas Fly?

If you booked through one of our listed vendors/suppliers, their terms and conditions will apply. The cancellation policy will also be mentioned in your confirmation voucher.

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How long does it take to receive a refund?

Refunds (where applicable) will be initiated within 24–48 hours from our side after a valid cancellation request. The amount will be credited to the same payment method used for booking.

Please note: banks and payment gateways generally take 7–10 business days to process the refund. We appreciate your patience.

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What are the different modes of payment?

We accept:

• UPI

• Credit Cards

• Debit Cards

• Internet Banking

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What should I do if my payment fails but the amount is deducted?

Payment usually fails when your bank declines a transaction. If the deduction is successful but you receive a payment failure email, please share your bank transaction details with us so we can assist.

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I want to reschedule my booking to a different date.

We’d be happy to assist you in rescheduling, subject to availability and provider approval. Please call the support number mentioned in your booking confirmation voucher (sent from info@7seasfly.com).

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Payment was deducted, but I did not receive a booking email.

If your payment is deducted but you have not received a booking confirmation:

• Please wait up to 4 working hours for the payment to reflect.

• If no confirmation is received after this time, kindly check your transaction status with your bank or our payment gateway.

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How do I claim a refund for a refundable booking?

If your booking is refundable and you are unable to attend due to unforeseen circumstances, you may be entitled to a refund (subject to the conditions stated in our Terms & Conditions).

Please use your booking reference number (PNR) and apply for a refund using the form link provided in your confirmation email.

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When will I receive a refund for a rejected booking?

If your booking is rejected, you will receive a 100% refund in your original payment mode within 72 working hours.

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I cannot travel due to weather conditions or government restrictions.

In the event of travel restrictions or government-imposed lock-downs:

• Bookings may be rescheduled, subject to availability.

• If the new booking date falls under a higher tariff/seasonal pricing, the difference will be payable by the traveler.